Corruption in public service delivery: An experimental analysis

Public Accountability, Corruption Control and Service Delivery: Governance Challenges and Future Options1

1.0 Introduction Public accountability pertains to the obligations of persons or entities entrusted with public resources to be answerable for the fiscal, managerial and program responsibilities that have been conferred on them, and to report to those that have conferred these responsibilities (INTOSAI).4 From this definition of public accountability it is clear that the public entities that ut...

E-Governance, corruption and public service delivery: A comparative study of Fiji and Ethiopia

Many developing countries are now realizing the need for e-Governance in order to provide customer-focused, cost effective, and easy to use services for citizens and businesses and to improve the internal workings of government. Fiji and Ethiopia are two such countries where, in spite of political instability and other governance related problems, eGovernance initiatives are in progress. This s...

Inclusive Electronic Public Service Delivery - A Quantitative Analysis

Digital divide is, despite all efforts in research and practice, a matter of fact in most societies. In search for specific strategies to promote digital inclusion, one has to ask for the specific reasons and factors behind the problem. Here, the field of E-Government features several particular characteristics, including high privacy and security demands or high complexity of administrative pr...

Governance, Corruption, and Public Finance: An Overview

Towards Integrated Public Service Delivery Based On An Ontological Framework

Present-day governments are experiencing a shift towards supplying demand-driven and personalized electronic services. This often requires that government organizations collaborate with each other and their services and processes need to be integrated to act in a coherent manner. In this paper, we take the diversity of government agencies as a starting point and focus on the development of a sh...